Legal
Terms of Service
Last updated: June 16, 2026
Creatora V1 — free collaboration marketplace
Creatora does not sell digital goods, subscriptions, paid access, or in-app financial services in V1. Creatora does not collect, hold, or distribute collaboration payments. Any commercial arrangement between a brand and a creator is handled independently by those parties.
Sections below that describe payments, wallets, escrow, payouts, subscriptions or commissions describe functionality that is currently unavailable in Creatora V1 and is kept here for transparency about future releases.
1. Acceptance of terms
By creating an account or using Creatora ("we", "us", the "Platform"), you agree to these Terms. If you do not agree, do not use the Platform.
2. Eligibility
You must be at least 18 years old and legally able to enter contracts in your jurisdiction. Brands must operate a lawful business.
3. Accounts
You are responsible for your account credentials and all activity under your account. Notify us immediately of unauthorized use.
4. Collaborations & payments
Creatora facilitates collaborations between Brands and Creators. Deliverables and timelines are agreed per Deal inside the platform. In Creatora V1 the platform does not collect, hold, process or settle payments — any payment terms are agreed and settled directly between the Brand and the Creator, who are solely responsible for them.
5. Fees
Creators use Creatora free. Brands pay subscription or per-campaign fees as shown on our Pricing page. Taxes (including GST) are extra where applicable.
6. Prohibited conduct & objectionable content (EULA)
Creatora has zero tolerance for objectionable content or abusive users. You agree not to post, upload, transmit, or solicit content that is: sexually explicit involving minors, hateful, harassing, threatening, violent, defamatory, infringing, fraudulent, spam, fake engagement, illegal under Indian law, or designed to circumvent platform fees. You also agree not to misrepresent your identity, brand, or audience metrics.
Any user found to be in violation will be suspended immediately, content removed, and funds may be forfeited. Repeat or severe violations result in permanent ban and reporting to law-enforcement where required.
6a. Reporting & 24-hour response SLA
Every user can report objectionable content or abusive behaviour via the in-app Report button on profiles, campaigns, messages, deals and submissions, or by emailing trust@creatora.in.
We commit to an initial response on every report within 24 hours. Confirmed violations are actioned (content removed, user warned, suspended or banned) within that window. You can also block any user instantly from their profile to stop further contact while we investigate.
7. Intellectual property
Creators retain ownership of their content unless transferred in a Deal. Brands receive the usage rights specified in each Deal.
8. Disputes
We provide a dispute-resolution process for Deals covering conduct, deliverables and platform access. Creatora does not settle financial disputes and cannot release, refund or recover money in V1, because it never holds funds. Our decisions are limited to platform actions such as warnings, content removal and account suspension.
9. Disclaimers
The Platform is provided "as is" without warranties of any kind. We are not party to any Deal between users.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid us in the prior 12 months.
11. Governing law
These Terms are governed by the laws of India. Courts in Bhopal, Madhya Pradesh have exclusive jurisdiction.
12. Account termination & data deletion
You may delete your account at any time from /account-deletion, or request partial deletion of specific data categories from your in-app Data Requests page. We may suspend or terminate your account for violations of these Terms; records required by law (KYC and compliance records, where applicable) are retained per the retention schedule in our Privacy Policy.
13. Changes
We may update these Terms. Material changes will be notified via email or in-app notice.
14. Grievance Officer (India)
Complaints under India's DPDP Act 2023 or IT Rules 2021 can be raised with our Grievance Officer — full details and 15-day response SLA at /grievance.
15. Refund & cancellation
Creatora V1 charges nothing, so there is nothing to refund. See our Refund & Cancellation Policy.
16. Contact
Legal questions: legal@creatora.in. Trust & Safety / objectionable content reports: trust@creatora.in. Privacy: privacy@creatora.in. General support: contact form.