How can we help?
Browse common questions or reach out to our team directly.
Getting Started
Sign up, build your profile, post your first campaign.
Payments & Payouts
Escrow, platform fees, withdrawing earnings, invoices.
Trust & Safety
Verification, KYC, disputes, blocking, reporting users.
Messaging & Deals
Chat, contracts, deliverables, deadlines, approvals.
Reviews & Reputation
How reviews work, verified badges, leaving feedback.
Account & Settings
Email preferences, password, deleting your account.
Popular questions
Getting StartedHow do I create my first campaign?+
Sign up as a brand, complete onboarding, then go to Campaigns → New Campaign. Fill in your brief, budget, deliverables, and deadline. Our AI can draft a brief for you in seconds.
Getting StartedHow do I get verified as a creator?+
Complete onboarding with your social profiles and submit your KYC documents. Verification usually takes 24–48 hours. Verified creators get a green badge and 3x more campaign invitations.
Payments & PayoutsWhen does the brand pay?+
Brands fund the full deal amount upfront into escrow when they accept a creator's proposal. Funds are released to the creator's payout account within 48 hours of content approval.
Payments & PayoutsWhat is the platform fee?+
15% on Starter plan deals, 10% on Growth plan deals. The fee is deducted from the deal amount before payout. Creators always see the exact amount they'll receive before accepting.
Trust & SafetyWhat happens if there's a dispute?+
Either party can open a dispute from the deal page. Our admin team reviews the message log, deliverables, and approval history within 3 business days and mediates a fair resolution.
Trust & SafetyHow do I report a user?+
Visit the user's profile and click the Report button. Provide context — our moderation team reviews every report within 24 hours and takes action if our community guidelines are violated.
Messaging & DealsCan I negotiate the price?+
Yes. When applying to a campaign, creators can propose their own price. Brands can counter-offer through chat before accepting the application.
Account & SettingsHow do I change email notifications?+
Go to Profile → Email Preferences. You can turn off marketing emails while keeping critical alerts (new messages, deal updates) enabled.
Account & SettingsHow do I delete my account?+
Contact support via the form below. We'll close your account within 7 days. Active deals must be completed or cancelled first.