How can we help?
Browse common questions or reach out to our team directly.
Getting Started
Sign up, build your profile, post your first campaign.
Payments
How brands and creators settle payment for a collaboration.
Trust & Safety
Verification, KYC, disputes, blocking, reporting users.
Messaging & Deals
Chat, contracts, deliverables, deadlines, approvals.
Reviews & Reputation
How reviews work, verified badges, leaving feedback.
Account & Settings
Email preferences, password, deleting your account.
Popular questions
Getting StartedHow do I create my first campaign?+
Sign up as a brand, complete onboarding, then go to Campaigns → New Campaign. Fill in your brief, budget, deliverables, and deadline. Our AI can draft a brief for you in seconds.
Getting StartedHow do I get verified as a creator?+
Complete onboarding with your social profiles and submit your KYC documents. Verification usually takes 24–48 hours. Verified creators get a green badge and 3x more campaign invitations.
PaymentsWhen does the brand pay?+
Payment timing is agreed directly between the brand and the creator in chat. Creatora V1 does not collect, hold or release money, so confirm the amount, method and schedule before starting work.
PaymentsWhat is the platform fee?+
There is none. Creatora V1 is free for brands and creators — no subscription and no commission on collaborations.
Trust & SafetyWhat happens if there's a dispute?+
Either party can open a dispute from the deal page. Our admin team reviews the message log, deliverables, and approval history within 3 business days and mediates a fair resolution.
Trust & SafetyHow do I report a user?+
Visit the user's profile and click the Report button. Provide context — our moderation team reviews every report within 24 hours and takes action if our community guidelines are violated.
Messaging & DealsCan I negotiate the price?+
Yes. When applying to a campaign, creators can propose their own price. Brands can counter-offer through chat before accepting the application.
Account & SettingsHow do I change email notifications?+
Go to Profile → Email Preferences. You can turn off marketing emails while keeping critical alerts (new messages, deal updates) enabled.
Account & SettingsHow do I delete my account?+
Contact support via the form below. We'll close your account within 7 days. Active deals must be completed or cancelled first.