Legal

Grievance Officer

Appointed under India's Digital Personal Data Protection Act 2023 (DPDP) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.

Contact details

Name: Grievance Officer, Creatora
Email: grievance@creatora.in
Office hours: Mon–Fri, 10:00–18:00 IST
Operated by: Creatora Technologies, India
Registered address: D-82, Mayur Vihar Colony, Ashoka Garden, Bhopal, Madhya Pradesh — 462023

What you can raise

Access, correction, update, or erasure of your personal data
Withdrawal of consent for any data processing
Complaint about another user's unlawful or objectionable content
Complaint about Creatora's handling of your data
Nomination on behalf of a deceased user (DPDP §14)
Any other grievance under DPDP 2023 or IT Rules 2021

Response timeline

Acknowledgement: within 24 hours of receipt
Resolution: within 15 days, as required by Rule 3(2)(b) of the IT Rules 2021
Account-deletion requests: processed via /account-deletion within 7 business days
Trust & Safety (objectionable content): initial response within 24 hours via trust@creatora.in

How to file a grievance

Email grievance@creatora.in from the address registered on your account.
Include: your full name, account email, a clear description of the issue, the URL or user/content ID (if applicable), and any supporting screenshots.
You will receive an acknowledgement with a ticket number within 24 hours.
The Officer will investigate and reply with a resolution within 15 days.

Escalation

If you are not satisfied with the resolution, you may approach the Data Protection Board of India (once notified by the Government of India under DPDP 2023) or the appropriate competent authority. You may also contact your local consumer forum or seek legal remedy.