Legal
Refund & Cancellation Policy
Last updated: September 13, 2026
In short
- Creatora V1 is free for brands and creators.
- No subscriptions, campaign credits, wallet top-ups, deposits or commissions are charged, so there is nothing to refund.
- Creatora does not collect, hold, process or settle collaboration payments in V1.
1. Nothing is charged in V1
Creatora does not charge users any amount in V1. Paid plans, paid listings, wallets, escrow and payouts are unavailable. Because no payment is collected, no refund can arise.
2. Cancelling a campaign or collaboration
A brand may close or cancel a campaign at any time from its campaign page, and either party may withdraw from a collaboration before work begins. Since Creatora does not hold funds, any amount already agreed or paid directly between a brand and a creator must be resolved between those two parties.
3. Payments between brands and creators
Any commercial arrangement between a brand and a creator is a direct agreement between them. Creatora is not a party to it, does not guarantee payment, and does not provide escrow, refunds, chargebacks or financial dispute settlement in V1. We recommend agreeing amount, method and timeline in writing in the in-app chat before work starts.
4. Cancelling your account
You can delete your account at any time from /account-deletion. Account deletion is free and does not involve any billing action.
5. Future paid features
If paid features are introduced in a later version, this policy will be updated with the applicable refund and cancellation terms before any charge is made, and your consent will be collected at the point of purchase.
6. Contact
Questions? Use our contact form or reach the grievance officer listed on our grievance page.